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Responsibilities

Work towards key business KPI’s set by I.T Management
Provide remote and onsite hardware and software support
Record all activity in Client’s ITSM tool
Provide and update feedback to users as their calls are progressed
Work as part of a geographically distributed team
Liaise with 3rd parties and wider I.T team where necessary
Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
Ensure correct documentation and procedures are followed or produced if needed
Ensure all systems have a backup and are monitored for any failures
Undertake training and research to maintain knowledge of current technology and systems
Understand business operations and the key role IT plays within its operations

Person Specification

Able to prioritise under pressure and work to deadlines
Excellent decision making, judgement, planning and organisation skills
Flexible, calm and approachable, ‘can do’ attitude
Solid customer relations skills to understand customers concerns and requirements
Able to lead projects and / or work as part of a project team
Ability to work well within team, supporting other team members
Willingness to gain relevant qualifications and accreditations
Pro‑active approach to work
Good verbal and written communications skills
Willing and able to travel not only to the expected time for the role but also in emergency scenarios
Full Driving License

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology
IT Services and IT Consulting

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