1. Versailles YMCA2. Member Services### Description**Member Services**Versailles YMCAVersailles, OH**Part Time Non-Exempt****$10.70-12.84/Hour****Position Summary:**Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.At the YMCA, **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**: we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing** we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you.**Essential Functions:*** Provides excellent member service.* Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.* Follows Member Service Desk processes and systems.* Conducts tours of the facility for prospective members and guests.* Displays excellent telephone skills.* Handles monetary transactions and appropriate reconciliation of these transactions.* Builds relationships with members.* Proactively solves problems.* Performs routine copying and filing.* Keeps up-to-date with member information as outlined in the member handbook.* Follows appropriate safety guidelines.* Communicates to direct supervisor any concerns or incidents that may need follow-up.* Communicates any suggestions to improve member services.**Qualifications:*** Must be 18 years of age. High school diploma or GED required.* A 2-year degree or applicable experience is preferred.* One year or more of related customer service experience required.
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