About the Role
Senior Jira Administrator at Canonical.
Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our flagship product, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows at the right time to the right place, and to automate business processes across the company. We own a wide range of systems including popular SaaS solutions such as Jira, Salesforce, NetSuite, Greenhouse, GSuite, and a few dozen others. To achieve this goal, we leverage Python and Go in combination with open source tools, such as Airbyte and Temporal.
Location: This role can be held anywhere in EMEA time zones.
Responsibilities

Manage Atlassian Jira Cloud at Canonical
Design, document and implement processes and automation in Jira
Design, document and implement integrations between Jira and the data warehouse
Create analytical dashboards to enable stakeholders to make data‑driven decisions
Create learning resources that scale
Work with engineering, operations and support teams at a global scale
Take ownership of critical escalations and resolve them in a timely manner

Qualifications

Exceptional academic track record from high school and university
Experience with Atlassian Jira and its ecosystem as an administrator
Understanding of common Jira usage patterns for various technical and non‑technical departments
Experience as a software developer in Python
Professional written and spoken English
Excellent interpersonal skills, curiosity, flexibility and accountability
Ability to collaborate remotely with a diverse set of team members and stakeholders, remaining highly motivated, productive and organized in a fully remote environment
Ability to travel internationally twice a year for company events up to two weeks long

Nice‑to‑have skills

A perspective on process architecture
Experience with complex cross‑project automation

Benefits

Distributed work environment with twice‑yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Program
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long‑haul company events

About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills and raise your game.
Equal Opportunity Employer
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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