JOB TITLE
Aftersales Area Manager (F / M)
REPORT TO
Head of Aftersales
CONTRACT TYPE
CDI
ABOUT US
SAIC Motor is represented in Europe as the owner of rapidly expanding MG Motor Europe.
SAIC Motor, the largest auto company listed on China's A-share market (Stock Code : 600104), is a leading automaker in China, renowned for driving industry trends, accelerating innovation, and transforming from a traditional manufacturer into a comprehensive provider of auto products and mobility services.
MG, a British automotive icon established in 1924, is known for its sporty, value-for-money cars. The brand's classic sports cars, from the original MG 14 / 28 Super Sports to the all-electric MG4, have garnered global attention. Acquired by SAIC Motor in 2007, MG is experiencing rapid growth in Europe, offering practical and affordable vehicles. Designed in Marylebone, London, and manufactured in state-of-the-art facilities worldwide, modern MG cars are spacious and technologically advanced, merging European engineering with cutting‑edge EV technology to lead drivers into a new era of mobility.
For more information, please visit our website MG Motor Europe https://mgmotor.eu/fr-FR/.
Key Results / Accountabilities expected from the role
Your main responsibility will be on the following missions :
Dealer Launch, Management & Compliance : Act as the primary contact to align dealer operations with brand policies and objectives; coordinate dealer launches by ensuring all prerequisites, including training, tooling, access, and reporting, are met; collaborate with all stakeholders to support dealers in being ready for operation; ensure dealer standards compliance in accordance with HQ guidelines (workshop, environment, warehouse…); verify that dealers’ aftersales staff meet contractual requirements (quantity, quality, training…); provide hands‑on support to dealers, offering guidance on best practices and operational efficiencies.
Aftersales Performance & KPI Management : Conduct regular visits to the dealers within the assigned region to monitor operations and follow‑up dealer turnover performance against its targets; oversee the implementation of company‑defined aftersales strategies, ensuring target fulfillment in areas such as parts and accessories sales, staff training, technical & warranty service, customer retention, and satisfaction; track and analyze dealer performance metrics, including bonus, across aftersales functions to encourage commitment and target overachievement; monitor third‑party suppliers’ roll out, follow‑up, performance tracking (tires, lubricants, workshop equipment…); actively collect the market trends and aftersales policies of competing brands, identify improvement opportunities and propose improvement measures, to drive growth in aftersales business.
Customer Experience & Satisfaction : act as the primary liaison between the brand and dealers to facilitate smooth communications and resolve issues promptly; track and follow up of critical customer care cases and campaigns; identify potential needs for further technical assistance and drive dealer action plan based on mystery shopping and Customer Satisfaction Index (CSI) results.
Marketing Development : implement aftersales marketing activities within the region, provide localized support for dealers on aftersales marketing matters, gather and share feedback on marketing efforts, while proactively proposing new ideas.
Experience & Educational background & Expertise

Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
Minimum 5 years’ experience in automotive aftersales, preferably with an OEM or Tier 1 supplier.
Strong knowledge of vehicle service procedures, warranty processes, and dealer operations.
Experience working with CRM systems and aftersales management tools.
Excellent communication and conflict resolution skills.
Proficiency in both French and English.

Location
Courbevoie
Travel : about 80% of time
Be part of our SAIC Motor France team and apply now ！
Send your English and French CV to career@mgmotor.fr
All personal data collected will be used for recruitment and employment related purposes only.
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