Join to apply for the Head of Delivery & Services - F/H role at Cenareo.
Vision and objective
As Head of Delivery & Services, you play a pivotal role in driving our company’s vision to deliver outstanding value and seamless experiences to our clients. Your objective will be to ensure the successful deployment of our solutions and the flawless execution of our services.
You are responsible for ensuring the success of the delivery team in charge of deploying our solutions at client sites and executing the services sold to our customers. This role acts as a direct point of contact with clients during both the pre‑sales phase and certain phases of ongoing client operations (RUN).
Exciting?
We think it is too… but one word of caution. This role isn’t for everybody. Why?

Because we have a very demanding leadership, hungry for success, client and service focus (one of our values). And you will need to be, too.
Because our culture encourages us to go further, the whole team is led by a growth mindset. And you will need to be, too.
Because our team is constantly questioning itself to get better and learn. And you will need to be, too.
Because our customers are sometimes not organized, but we, at Cenareo, are in charge of making it a success despite the situation. And you will need to be, too.
Because you will be directly reporting to our CEO whose level of expectations is very high.

Still interested? Do read on.
Your mission

You manage the delivery team responsible for

deploying the solutions (remote installations are made by suppliers, all around the world)
supporting on‑site technicians to ensure the perfect installations
the supply chain (sourcing, assembling, shipping, stock management…)
managing all services sold to our customers


You guarantee the successful deployment of our solutions and the execution of our services for clients
You serve as a direct interface with clients during pre‑sales and selected operational phases
You ensure seamless collaboration with internal teams, including product, operations, and support

Ability to work autonomously—or in light collaboration with Product—on the implementation of tech‑driven solutions using a POC approach that remains compatible with the existing stack.
Capable of evaluating and iterating quickly, then progressively aligning with Product to design scalable solutions


You represent the Delivery team in governance instances (codir…)

You drive the P&L of your BU
You are in charge of the gross margin of the services we sell to our customers

We expect from the head of delivery a real partnership approach with the suppliers we work with for remote installations—up to the point of training them even if they are not Cenareo team‑members.
You continuously strive for customer + suppliers + team success and satisfaction
You are responsible for the knowledge of the Delivery (internal and customer facing)

It means standards & process as well as training and continuous improvement



Profile
Your qualifications, experience, knowledge, skills

You are obsessed with customer success and passionate about delivering value
You have a proven track record of success and 10+ years experience in

deploying software solutions for large enterprise customers
managing high‑level delivering projects with varying timelines (from 1 week to 3 months)
leading remote teams and managing remote equipment installation


You can balance operational involvement with strategic oversight
You approach team management as a coach would do by engaging closely teams to understand their day‑to‑day challenges and setting goals that drive team forward
You have excellent communication, interpersonal, and stakeholder management skills, with the ability to build strong relationships at all levels (horizontal management)
You have a strategic mindset with the ability to translate business objectives into effective delivery strategies
Fluent in English and French is mandatory

Recruitment process

Interview with the Talent Acquisition Manager
Interview with the Head of Engineering
Interview with the Head of Product and the Head of HR
Interview with the CEO
Interview with peers

Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Supply Chain, Project Management, and Customer Service
Industries
Advertising Services
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